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16/03/2020

GAMAX service provision continuity plan

Dear customers and collaborators,

Due to the exceptionality derived from the world situation for the COVID-19, in Industria y Desarrollo Gamax, S.L. we have implemented a continuity plan for the provision of services with the priority of protecting the health of all our workers and collaborators, and at the same time guaranteeing the provision of our services and efficiently managing your orders.

At this time, none of our staff has been infected by COVID-19, but we must be sure to do everything necessary to keep it like this, and be prepared to be able to respond to any situation that may arise in the coming weeks.

For this reason, starting today Monday, March16 th, and following the instructions of the authorities and experts in COVID-19, part of our staff will work remotely from home. Only the personnel strictly necessary for tasks that cannot be performed remotely will remain in the warehouses and factory from 7a.m. to 3p.m.

These measures will be maintained and will be adjusted for the duration of the exceptional situation in which we are, always ensuring the safety of our employees and the correct management of your orders.

For a better work dynamic, we invite you to prioritize e-mail and online communications, although most staff who will work remotely will have a corporate telephone extension diverted to their home or mobile phone.
We will keep you informed of any changes that may occur in the coming days, if they require us to modify the continuity and service provision plan.

As always, for any questions or additional information, you can contact your usual interlocutor from the Sales and Customer Service Team from 8:30 a.m. to 6:00 p.m. Monday to Thursday and Friday from 7 a.m. to 3 p.m.

Best regards. 

GAMAX Sales & Customer service team

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